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Refund Policy

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

 

Returns – Change of Mind (if applicable)

Our Change of Mind policy once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you need to return a product, please send an email via our “contact us” on our web page. Include as much information as possible so that our team can assist you as quickly as possible. From here our team will get back to you within 48 hrs with further instructions and a return tracking number. Do not return any item without a return tracking number or the refund may be void.

 

Returns – The Item Doesn’t Match the Description (if applicable)

We present all products on our website as accurately as possible.  There may be instances where the information on our website may contain inaccuracies. If the item you have received is so different from the description that you would not have bought it, you are entitled to a refund in accordance with Australian Consumer Law. As our stock lines are limited, we will not be able to arrange a replacement. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you need to return a product, please send an email via our “contact us” on our web page. Include as much information as possible so that our team can assist you as quickly as possible. From here our team will get back to you within 48 hrs with further instructions and a return tracking number. Do not return any item without a return tracking number or the refund may be void.

 

Returns – The Item has a fault or is damaged (if applicable)

If the item has a major fault or is damaged in transit, in accordance with the relevant Australian Consumer Law, you are entitled to a refund.  In some instances, we may request photographic evidence of the fault or damage.  You may or may not be required or requested to return the item to us.  If this is the case however, we will provide return instructions.  

Please save all packaging materials and damaged goods before filing a claim.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you need to return a product, please send an email via our “contact us” on our web page.  Include as much information as possible so that our team can assist you as quickly as possible. From here our team will get back to you within 48 hrs with further instructions and a return tracking number. Do not return any item without a return tracking number or the refund may be void.

 

Shipping

To return your product, you should mail your product to: MR Bulfer, 40 Mc Donald St, Como WA 6152, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The only item we will refund the cost of freight is for “The Item Doesn’t Match the Description” or “The Item has a fault or is damaged”.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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